Privacy Policy
Last Updated: 3 March 2026
Effective Date: 11 March 2026
Shenzhen Hanwei IoT Co., Ltd. (hereinafter referred to as ‘we’) respects your privacy rights and the rights of data subjects. This Privacy Policy explains how our website [www.hwiote.com] collects, shares, and uses your personal information.
Should you have any questions or concerns regarding our use of your personal information, please contact us using the details provided at the end of this Privacy Policy.
Types, Purposes and Methods of Collecting and Processing Personal Information
The personal information we may collect about you broadly falls into the following categories:
1. Online Enquiries: Should you wish to contact us, you may voluntarily provide [your name, telephone number, and requirements]. If you do not consent to our processing of the aforementioned personal information, we will be unable to provide this specific function. However, this will not affect your use of other basic functions on this website, such as browsing information.
2. Online Customer Service: Should you wish to contact our customer service team, you may provide [your contact details, product requirements] and any other personal information you choose to share within the customer service dialogue box. Should our representatives be unavailable, we shall contact you via the contact details you have provided. You may also voluntarily upload images and files within the dialogue box. Please note that for the purpose of this function, the information you provide need not include any personal information about yourself or third parties. We further advise and expressly remind you not to include such personal information in the aforementioned details. Please be advised that you are responsible for the source and content of any data included in the information you provide. We urge you to exercise due diligence in assessing the legitimacy of data sources and content, and to ensure you possess the right to provide such data to us for processing. You must guarantee that this does not involve any illegal activities, infringements, or breaches of contractual agreements with third parties. You shall bear full responsibility for any consequences arising from the provision of data content or your data processing activities that violate laws, regulations, departmental rules, or national policies.
Legal Basis for Processing Personal Information
We may also use your personal information on the following legal bases: (1) obtaining your consent; (2) where necessary for the conclusion or performance of a contract to which you are a party, or for the implementation of human resources management in accordance with legally established labour regulations and collectively agreed terms; (3) where necessary for the performance of a statutory duty or legal obligation; (4) Necessary to respond to public health emergencies or protect your life, health, and property in urgent situations; (5) Necessary for processing personal information within reasonable limits when conducting news reporting, public oversight, or similar activities in the public interest; (6) Processing personal information you have voluntarily disclosed or that has been lawfully made public, within reasonable limits as stipulated by the Personal Information Protection Law of the People's Republic of China; (7) Other circumstances prescribed by laws or administrative regulations.
Separate Consent
Separate consent refers to instances where you have been fully informed and we do not disclose such information alongside other personal information processing rules. We shall obtain your separate consent in the following circumstances: (1) providing your personal information to other personal information processors; (2) publicly disclosing your personal information; (3) using your personal images or identity-identifying information for purposes beyond maintaining public security; (4) Processing your sensitive personal information (sensitive personal information refers to data that, if leaked or unlawfully used, may readily result in infringement upon an individual's dignity or harm to their personal or property safety, including biometric data, religious beliefs, specific identities, medical health records, financial accounts, location history, and personal information of minors under fourteen years of age); (5) Transferring your personal information overseas.
How We Share Personal Information with Third Parties
We shall only share or provide personal information with third parties under the following circumstances: (1) where we have informed you of the recipient's name and contact details, the purpose of processing, the processing methods, and the types of personal information involved; (2) where we have obtained your separate consent; and (3) where we have conducted a personal information protection impact assessment prior to sharing or providing such information.
How Do We Protect Personal Information Security?
We employ appropriate technical and organisational measures to safeguard the personal information we collect and process about you. The measures employed are designed to provide a level of security commensurate with the risks associated with processing your personal information.
International Data Transfers
In accordance with applicable laws and regulations, we store user personal information collected within the People's Republic of China within the territory of the People's Republic of China.
Retention of Personal Information
We retain personal information collected from you for as long as we have a continuing legitimate business need to do so. Unless otherwise required by law or regulation, if we no longer have a continuing legitimate business need to process your personal information, we will delete such personal information or anonymise it.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time in response to evolving legal, technological, or business developments. When we update this Privacy Policy, we will notify you by appropriate means commensurate with the significance of the changes made. You may review the date of the last update displayed at the top of this Privacy Policy to ascertain when it was last amended.
How to Contact Us
Should you wish to exercise your rights as a data subject under applicable laws and regulations regarding your personal information (including rights to access, copy, correct, supplement, delete, withdraw consent, or transfer your data; where permitted by law, your close relatives may exercise these rights on your behalf unless you have made alternative arrangements), or if you have any questions or concerns regarding our use of your personal information, please contact us using the details below. We shall respond to your request within 15 working days:
【Shenzhen Hanwei IoT Co., Ltd.】, 【+86 755 8616 5951】. 【szhwmarket@hanwei.cn】
